Winning on Service

The unique programme to make service your competitive advantage.

“Winning on Service has been central to our success”
John Kelly, Chairman WPA

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You Make the Difference

Creates highly engaged people understanding how to deliver not good service but GREAT service.

“You Make the Difference is the best tool I’ve ever used” Paul Ashton, Account Director Europa Bilfinger

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At Your Best

Maximise your strengths, minimise your weaknesses and be truly yourself as a leader

“I’ve found that the one to ones always leave me motivated” Alastair Wallace, Managing Partner T&A

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Put clear blue water between you and your competitors, be renowned for outstanding service, develop dynamic motivational leaders and have highly engaged people. This consultancy will help you do all these things and achieve even greater success…

Call me to find out more!

Eric Flannigan

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Unique Programmes

Created over many years and continually updated these programmes are unique. Unique because they help you to create your distinctive way of operating, delivering value for your customers and leading your people.

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Consulting & Advising

The most challenging aspect of any business is making strategic changes. That’s what Eric Flannigan supports and excels at, he has helped scores of company leaders make change happen.

You make the difference

Creates highly engaged people understanding how to deliver not good service but GREAT service.


Outcomes and Opinions >>

Latest News >>

Building Trust?

“Trust always affects outcomes – speed and cost. When trust goes up, speed will also go up, and costs will

19th April 2016


Sometimes you need to retreat to advance

There never is enough time to get to the important things, the bigger issues and the potential game changers. Taking busy

30th March 2016


“Leading” is for Owner Managers (including the Glazers)

It looks like the wee ugly one, aka Jose Mourinho might be the next in line to the throne at

25th February 2016

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Trust up = speed up & costs down. Agree? "Building Trust?" on @LinkedIn…

About 7 months ago