Created over many years and continually updated these programmes are unique. Unique because they help you to create your distinctive way of operating, delivering value for your customers and leading your people.
The most challenging aspect of any business is making strategic changes. That’s what Eric Flannigan supports and excels at, he has helped scores of company leaders make change happen.
Creates highly engaged people understanding how to deliver not good service but GREAT service.
“This isn’t an initiative, this isn’t a programme. Eric has helped us create our own unique way of raising the bar on service and keeping us ahead of the competition.”
Greig Brown, CEO, Europa Bilfinger Services.
“This was the first time a newly formed senior leadership team had taken time out to consider strategy, leadership and developing the company. Everyone benefitted from the straight forward and focused approach taken by Eric. OES is a privately owned SME and Eric was chosen specifically for his background in working with this business sector. There was no ‘business school’ terminology nor did Eric try to make us into something we are not. He was there to facilitate, assist, guide, prompt and instruct when required. The open approach worked extremely well across a diverse team with varying levels of leadership experience. The outputs of a strategic plan, leadership actions and longer term goals are now being actively pursued.”
Euan Lockhart CEO of OES Oilfield Services
Unlike other consultants, you can actually see Eric’s effect! It’s real and it improves not only the service but the business performance as well. He also has the ability to engage with people at all levels in the company and that was a major impact in helping to make the connection between their behaviour and outstanding service.
Chris Nugent, Managing Director, Palmaris
The work we did on sharing our leadership agendas was a massive step forward. We would never have done this ourselves. You enabled us to look at ourselves and each other. We were then much more able to communicate openly and comfortably about the way ahead for all of us. You didn’t theorise about it but brought it back to individual experiences and applications.
Everyone values the personal and private nature of the one to ones – they have helped enormously.
Lindsay Campbell, Managing Director, Grant Management
I have known and worked with Eric for many years. He intimately understands the challenges and realities of achieving growth and change in small to medium sized businesses.
We particularly value his perspectives on the need for organisational change if you are to achieve successful strategy implementation – and, of course, on how to make that change happen. The nub of the issues is, of course, leadership and the strategies and tactics that management teams need to adopt in order to achieve successful change. Eric excels in working with boards and senior management teams to plan and implement strategic change – making a positive impact both on how the team operates and the leadership behaviour of individual team members.
Bill Loch, Strategic Development Director, Asco Ltd
Giving pep talks this way provides a key description of the leaders' role.
Awards for outstanding service and employee engagement. Two stories from a customer and an employee provide the evidence for the
“Trust always affects outcomes – speed and cost. When trust goes up, speed will also go up, and costs will