• Evaluating service performance
  • Third party gathering of customer opinions
  • Assessing the readiness and capability of people to compete on service.
  • Developing performance systems to support service delivery
  • Training and developing people to deliver excellent service
  • Putting service at the heart of leadership and management

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GET IN TOUCH

The best way to find out more is to give me a call or drop me an email.

M: 07802446959
T: 01415718614
ericf@flanniganconsulting.co.uk

At EPM Solutions we always knew that service was important but Eric helped us refocus, get back to basics and reinforce service principles. This lead to us retaining our important customers and gaining new ones.

Gary Kerr, MD, EPM Solutions (Asset Management and Engineering Change)

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Outcomes and Opinions >>

Latest News >>

Pep talks as easy as 1,2,3

Giving pep talks this way provides a key description of the leaders' role.  

4th September 2017

And the award goes to……..

Awards for outstanding service and employee engagement. Two stories from a customer and an employee provide the evidence for the

10th March 2017

Building Trust?

“Trust always affects outcomes – speed and cost. When trust goes up, speed will also go up, and costs will

19th April 2016

Trust up = speed up & costs down. Agree? "Building Trust?" on @LinkedIn linkedin.com/pulse/building…

About 2 years ago