• Evaluating service performance
  • Third party gathering of customer opinions
  • Assessing the readiness and capability of people to compete on service.
  • Developing performance systems to support service delivery
  • Training and developing people to deliver excellent service
  • Putting service at the heart of leadership and management

woman pointing up

GET IN TOUCH

The best way to find out more is to give me a call or drop me an email.

M: 07802446959
T: 01415718614
ericf@flanniganconsulting.co.uk

At EPM Solutions we always knew that service was important but Eric helped us refocus, get back to basics and reinforce service principles. This lead to us retaining our important customers and gaining new ones.

Gary Kerr, MD, EPM Solutions (Asset Management and Engineering Change)

quote-marks

Outcomes and Opinions >>

Latest News >>

Another client uses You Make the Difference

You Make the Difference, the video based workshop fires people up to go the extra mile and gives them the insights

17th June 2015

taking notes image

Walking the talk?

A very tired cliché from a dead European philosopher or an Eastern sage is a sure sign that the owner

15th June 2015

Moments of Truth

As you read these words your people are generating “moments of truth” with your customers. “Moments of truth” are any

12th June 2015

Film Crew

Problem retrieving data from Twitter