Client Outcomes and Opinions

Here are some examples of outcomes from client companies:

  • Biggest annual spend with any one customer in history of business
  • Biggest contract ever in 2014 and superseded soon after.
  • Over 20 % pa growth in past three years (to end 2014).
  • Won the biggest roofing refurbishment contract in UK in 2012
  • Best highest scoring supplier/contractor to Network rail in 2013
  • 20% plus growth p.a. over past 5 years
  • Biggest annual spend with one customer
  • Became a national player with national contracts
  • Central to strategic growth from £25M to £140M within 5 years
  • Business sold for value greater than industry multiplier

“This isn’t an initiative, this isn’t a programme. Eric has helped us create our own unique way of raising the bar on service and keeping us ahead of the competition.”


Greig Brown, CEO, Europa Bilfinger Services.

“This was the first time a newly formed senior leadership team had taken time out to consider strategy, leadership and developing the company. Everyone benefitted from the straight forward and focused approach taken by Eric. OES is a privately owned SME and Eric was chosen specifically for his background in working with this business sector. There was no ‘business school’ terminology nor did Eric try to make us into something we are not. He was there to facilitate, assist, guide, prompt and instruct when required. The open approach worked extremely well across a diverse team with varying levels of leadership experience. The outputs of a strategic plan, leadership actions and longer term goals are now being actively pursued.”

Euan Lockhart CEO of OES Oilfield Services

Unlike other consultants, you can actually see Eric’s effect! It’s real and it improves not only the service but the business performance as well. He also has the ability to engage with people at all levels in the company and that was a major impact in helping to make the connection between their behaviour and outstanding service.

Chris Nugent, Managing Director, Palmaris

The work we did on sharing our leadership agendas was a massive step forward. We would never have done this ourselves. You enabled us to look at ourselves and each other. We were then much more able to communicate openly and comfortably about the way ahead for all of us. You didn’t theorise about it but brought it back to individual experiences and applications.

Everyone values the personal and private nature of the one to ones – they have helped enormously.

Lindsay Campbell, Managing Director, Grant Management

I have known and worked with Eric for many years. He intimately understands the challenges and realities of achieving growth and change in small to medium sized businesses.

We particularly value his perspectives on the need for organisational change if you are to achieve successful strategy implementation – and, of course, on how to make that change happen. The nub of the issues is, of course, leadership and the strategies and tactics that management teams need to adopt in order to achieve successful change. Eric excels in working with boards and senior management teams to plan and implement strategic change – making a positive impact both on how the team operates and the leadership behaviour of individual team members.

Bill Loch, Strategic Development Director, Asco Ltd

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