“Winning on Service” is a comprehensive strategy to achieve service excellence and contribute to marketplace success and provides a combination of advice, design, implementation support, bespoke workshops and behavioural training.

It is comprehensive – addressing everything from engaging the workforce to marketing your value and all points in between. Each company is guided to create an approach, their “way” of producing a sustainable culture founded on service excellence.

Here are some examples of outcomes from client companies:

  • Biggest annual spend with any one customer in history of business
  • Biggest contract ever in 2014 and superseded soon after.
  • Over 20 % pa growth in past three years (to end 2014).
  • Won the biggest roofing refurbishment contract in UK in 2012
  • Best highest scoring supplier/contractor to Network rail in 2013
  • 20% plus growth p.a. over past 5 years
  • Biggest annual spend with one customer
  • Became a national player with national contracts
  • Central to strategic growth from £25M to £140M within 5 years
  • Business sold for value greater than industry multiplier

 

GET IN TOUCH

The best way to find out more is to give me a call or drop me an email.

M: 07802446959
T: 01415718614
ericf@flanniganconsulting.co.uk

“This isn’t an initiative, this isn’t a programme. Eric has helped us create our own unique way of raising the bar on service and keeping us ahead of the competition.”

Greig Brown, CEO, Europa Bilfinger Services

“Using the Winning on Service approach has been absolutely central to our success in emerging out of the difficult recession years to our recent achievements. Eric’s insights into the delivery of exceptional service have been immense and his imaginative delivery style has resulted in early adoption and action of ideas”

John Kelly, Chairman WPA

“Unlike other consultants, you can actually see Eric’s effect! It’s real and it improves not only the service but the business performance as well. He also has the ability to engage with people at all levels in the company and that was a major impact in helping to make the connection between their behaviour and outstanding service.”

Chris Nugent, Chief Exec, Palmaris

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